Last updated: February 10th, 2025
This document (the “Terms”) governs the relationship between CG Hero Ltd (“CGHero”, “Hero”, “Hero Inc”, “us”, “we” or “our”) and you regarding your access and use of the online service platform for the procurement of talent management, project management and other services currently located at hero.inc and https://cghero.com/ (together with any other Hero and CGHero websites and technologies owned by us, referred to together as the “Platform”). The tools, features and functionalities of the Platform are referred to together as the “Platform Services”. If you are accessing or using the Platform or the Platform Services, then you are a “User”. Our registered office is at The Sharp Project, Thorp Road, Manchester, England, M40 5BJ and our registered company number is 10283663. The Terms form a legally binding agreement between you and us. Please take time to read them carefully.
1.1 By accessing and using the Platform, you agree to these Terms. 1.2 If you are employed or engaged by an entity (such as a company or partnership) to use the Platform and/or the Platform Services, these Terms also apply to that entity (your “Business”). For these Terms, "you" refers to you as the User of the Platform and/or the Platform Services, as well as your Business. 1.3 We collect and process personal data when you use the Platform and the Platform Services. Please see our Privacy & Cookie Policy, which we may change from time to time, for more information on how we will process your personal data (how it is collected, how it is stored, and who it may be shared with) and how we use cookies (and similar technologies). The Privacy & Cookie Policy also explains your rights under the law relating to your personal data. 1.4 If you have any questions about these Terms, please contact us using the details provided at the end of these Terms.
Our right to update these terms 2.1 We reserve the right to amend these Terms at any time for any reason, such as to reflect changes to the Platform, our Platform Services, technology, licensing arrangements, payment policies, best practices, relevant laws, or regulatory requirements. If we make changes we will provide you with reasonable prior notice. 2.2 By continuing to use the Platform after the changes are made, you will be deemed to have agreed to them. If you do not agree to the changes, please stop using the Platform. 2.3 This version of the Terms is effective as of the date specified at the top of this page. Previous versions can be requested by emailing us at [email protected].
3.1 To access certain parts of the Platform, you must register for an account (an “Account”) by providing personal information, a username, and a password of your choice (referred to as "Registration Data"). The Platform Services are only available to individuals who are 18 years or older. If you are under 18 years old, you are not permitted to access or use the Platform. 3.2 Users must use the Platform Services for business purposes only and not for personal or consumer use. 3.3 Registration Data and any other information or data (including personal data) that you provide to us (together “User Data") must be true, accurate, and kept up to date. 3.4 You are responsible for your use of the Platform and keeping your Registration Data secure. If you fail to do so, you are responsible for any unauthorised use of the Platform using your Registration Data, and we will not be liable to you for such use. We recommend changing your password periodically to enhance security. You agree to immediately inform us of any unauthorised use of your Registration Data and if you suspect unauthorised use, you must create a new password. 3.5 Account and profile names and images must not be obscene or offensive, infringe third-party rights, mislead others about your identity, or be considered inappropriate (at our sole discretion). We may request or directly change any element of your Account name, username, or profile image at any time, and will notify you via email if we make such a change.
4.1 From time to time, CGHero may offer the Platform Services to Users on a subscription or other specified basis (a “Plan”). Plans may be conditional on the payment of fees (“Fees”) (with such Plans being “Paid Plans”). You will be informed about Fees before signing up to a Paid Plan.
4.2 Details of what the plan includes and limits of usage will be available to you before signing up. 4.3 If you are on a Paid Plan, you will receive written notice at least 30 days before any changes to our Fees. If you do not agree to such changes, you will have the option to cancel before the change takes effect. 4.4 Unless specified otherwise in your Plan, your Plan will continue on a rolling basis until terminated by us or cancelled by you in accordance with the terms that apply to such Plan.
5.1 When registering for an Account, you may be required to provide a valid method of payment that is acceptable to us (“Payment Method”). We will charge any Fees to your Payment Method in accordance with your Plan. 5.2 If we are unable to charge your Payment Method due to expiration, insufficient funds, or any other reason, and you do not cancel your Plan, we may restrict your access to the Platform Services and continue to attempt to charge you until a valid Payment Method is charged. Any charges associated with your Payment Methods are your own responsibility. 5.3 You can update your Payment Methods by visiting the Payment Settings page. By making any changes, you confirm that the updated Payment Method is in your own name (or your Business’ name), that you are authorised to use, and that we are authorised to charge, the updated Payment Method.
6.1 We may, at our sole discretion, without notice and without liability to you, immediately terminate or suspend your Account, or block your use of the Platform, if we reasonably consider that: (a) you have violated these Terms; or (b) you have violated any of our policies. 6.2 If we terminate your Account on the grounds set out in section 6.1, you shall not be entitled to any refunds. 6.3 If your Account is suspended, you will not be able to use the Platform during any period of suspension. 6.4 We may also terminate or suspend your Account: (a) if we decide to no longer provide the Platform, for example due to technical, financial or legitimate business reasons; or (b) for any reason on 30 days’ notice to you. 6.5 We may cease to make the Platform available in any particular territory or region at any time without notice to you.
7.1 Depending on your Plan: (a) you may procure or provide services from or to other Users through the Platform or the Platform Services, creating relationships between you and the other Users (with each relationship being a “Relationship”); and (b) CGHero may assist you with aspects of your Relationships. 7.2 Your engagement with another User, whether procured or provided through the Platform or otherwise, creates a separate, direct contract between you and that other User on the terms agreed between you, provided that such contract does not conflict with, narrow, or expand CGHero’s obligations under these Terms (“User Contract”). 7.3 CGHero is not a party to any such User Contract. Under no circumstances will any User Contract create an employment or any service relationship between CGHero and any User. 7.4 The User Contract shall govern the Users’ respective rights and obligations relating to creation, use and allocation of ownership of any intellectual property rights resulting from User services procured or provided through the Platform or otherwise. 7.5 CGHero is not responsible or liable in any manner whatsoever for: (a) your Relationships; (b) any services you procure or provide through the Platform or the Platform Services; (c) any work or results produced by you or other Users; (d) the allocation of ownership of intellectual property rights between Users; or (e) any User acts or omissions. 7.6 You are solely responsible for assessing the adequacy, reliability, safety, accuracy, completeness and compliance with applicable laws and industry standards, insurance requirements and other characteristics of any Users you engage with. You should perform your own due diligence on Users as you see fit. 7.7 You agree that you will only engage other Users to perform services for you in accordance with your Plan.
8.1 Depending on your Plan: